Better Lock Group

Critical: Responsiveness
very bad experience! I used to cut keys there, but recently I went to cut my keys again, the young guy just ignored my presence for around 10 minutes! I turned away and went to Wal Mart nearby, cut my key on the Minute M/C, fast and cheap. No more visit to the vendor!

I usually go to a locksmith in Vancouver but every time I go there there is a wait. Better Lock is less busy but their prices are more compared to my usual go to Locksmith. They charged $30 for rekey. They do a really good job and the job is fast.

I took my lock there to get it rekey. It was done in 5 mins in and out. That was very impressive and speedy. If I went to my usually locksmith in Vancouver, it would have been 1 to 3 hours depending on how busy their day is.

Overall, everything worked great. I came home and installed everything.
I am happy and can sleep at night now.

Duplicated a key here which was rejected by the machine inside the Walmart.

Simple key copying job. Fair price. A month ago did another job for us with similar experience. Professional.

Positive: Professionalism, Quality, Value
Had keys done a Canadian tire and didn’t work. So much better going to an actual professional. Keys are better quality and more affordable then Canadian tire. 5 star service!!

Fantastic service. I engaged them twice in the last 6 months. First engagement was pre-planned. Second engagement was after hours emergency. On both occasions, I encountered friendly and knowledgeable phone calls and professional in person attendance when resolving the issues. Highly recommended.

Kevin was friendly and knowledgeable. He showed up on time for our appointment, and wasted no time in cleaning out and rekeying a sticky lock for us. He even explained and took out the contractor keys set of pins and ball bearings at the same time - extra parts left inside that was unnecessary.

Great service, providing friendly professional advice, carrying a larger selection of key items than most, thus with the ability to quickly cut particular keys of strata buildings that other stores simply do not carry. Being recommended as a first choice, they've proven to help avoid the risk of wasting time (being turned away from other smaller shops that combine too many services but done not as sufficiently).

Very professional operation. Quick and on time. I had a front door lock re-keyed and an extra key copied. Price was fare and will definitely use them again.

I went get my car key copied there. They gave to job to a new person. He wasn't sure what he was doing and screwed up the key from the beginning but didn't let me know until an hour of waiting. However, the manager at that time didn't even provide him and guidance. He told me the trainee should have waited for the person who works on car key copies, but he was there the whole time beside him and had not said anything until he messed up the key. They only offered to pay me the amount I paid the for key but I will never got the hour I lost.

Had an awesome experience with a guy here named Kevin! This is the place to go if you want the best security for your home in YOUR budget. I was looking for fantastic customer service and product knowledge., This is the spot! You're not going to be up sold on gimmicky home security nonsense. He will help you find the correct locks for your home. I now have Multlock units on ALL of my entry doors, with matching keys too!

Fast and professional. Even managed to successfully cut my JDM STi key blank, works great. Glad to recommend to all my family and friends.

Great locksmiths and security consultants. I can’t recommend the enough.

Their service is top notch. Seldom do locksmiths in my experience offer the level of care and detail that Justin and his crew bring. They have always come through for me when I needed them and will be the first to tell you if they cannot do the job. More importantly, if an error is made, Justin will see to it that it gets corrected.
Highly recommended!

These guys know their business. We had the wrong lock on our door at home and didn't know it. It has been a problem for almost 10 years. I went in to get some keys made and asked them about locks. They sold me the right lock and came out to install it the next day. I spoke to 3 different people at this business and they were all friendly, helpful and professional. We are very happy with our new lock and highly recommend this business.

One of the employees just wants to do his job and isn't the best at the customer service or friendliness side of the business. The other employee on the other hand has the customer service side down and is probably or should probably be the person that customers deal with.

Came here to get some locks rekeyed, make some spares and get a mailbox lock. All the prices (minus spare keys) were very similar to the prices at my locksmith in Vancouver. This was just closer to my client's house.

Conveniently located behind London Drugs in a paid lot ($2 for 2hrs).

They don't do returns

Car key (without chip) cut in 5 minutes! The staff member was lovely and came out to check that it worked. Opened the door and turned on the car, success! $6.72 all up. Satisfied customer.

Had my apt and mail box key cut. He had it done super fast and price was reasonable. The owner was friendly and have been operating for many years.

My mailbox key was slightly bent, so I was not able to open mailbox about a few weeks. I went to a key cutter (one in the Metrotown mall) and showed my bent key. The lady working there recommended this store. I went there, cut a key, and it worked. They are able to make a "working" spare key from a bent key.

I tried to cut a spare key for my old Voyager van; First I go to Home Depot in Richmond (near Ikea), the gentleman cut it & didn't work, he said my key is pretty worn out & cut another one, it can open the door but not starting, so he cut the 3rd one & it starts the engine but cannot open the door. I got my $3.99 refunded. Then I dropped by the largest Canadian Tire in Grandview Hwy Burnaby, the booth in the basement has no one available (off or smoke break?) and I go to the main floor customer service and the first gentleman cut it & it barely opens the door. He said my key