For more than two decades, Red Rock Mechanical, LLC has proudly offered quality heating, air conditioning, and plumbing services throughout the Northwest Vermont and Northeast New York areas. We have always been a small, family-owned HVAC and plumbing business, offering great customer service and satisfaction in everything that we do.
We back up our labor with a 1-year warranty, and you can rely on us 24 hours a day when you need service. You'll always reach a live person, not a machine. We treat everyone with respect and strive to solve problems with one call. Our team is made up of skilled technicians with numerous certifications and licenses (NATE certification, Master Plumbers License, etc.).
They all have manufacturer training to install, repair, and maintain each piece of residential plumbing and HVAC equipment they work with. No matter the job, our technicians take pride in the work they do. We are also proud to specialize in energy efficient comfort systems that save money while making life pleasant in a home or business.
We back up our labor with a 1-year warranty, and you can rely on us 24 hours a day when you need service. You'll always reach a live person, not a machine. We treat everyone with respect and strive to solve problems with one call. Our team is made up of skilled technicians with numerous certifications and licenses (NATE certification, Master Plumbers License, etc.).
They all have manufacturer training to install, repair, and maintain each piece of residential plumbing and HVAC equipment they work with. No matter the job, our technicians take pride in the work they do. We are also proud to specialize in energy efficient comfort systems that save money while making life pleasant in a home or business.
Services
Red Rock Mechanical, LLC is a family-owned heating, air conditioning, and plumbing company in Burlington, VT offering service to all of Northwest Vermont and Northeast New York. Our priority is to make our customers the priority, which is why we put customer needs first on each job we handle. Because we're a small company, we can get to know our customers so we can figure out the best solutions to their individual HVAC and plumbing needs.
Reviews (16)
Lara Hutchin
Jan 22, 2022
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This company is literally the worst business I have worked with in Vermont. The people are very nice--that is when you get a hold of anyone. However, 99% of the time, you will only get a voicemail. Getting a callback is next to impossible. They don't follow up when they say they will, you can't get a hold of them to schedule anything, and they almost never return messages. I suspect that they just decide there are certain jobs they don't want to do and, rather than communicate that directly, they simply avoid phone calls. We had a few of our heat pumps break down, and despite it being almost winter
Leslie Cobler
Jan 11, 2022
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Red Rock, made me feel as if I was part of the family! Called at 7:00 am this morning and received a called back within 5 minutes. Explained a stream of water was coming from pipe and that I turn-off the furnace. Temperature out side 5 degrees. They understood and would be here between 12:00 and 12:30….door bell rang at 11:30 am! Early, unheard of today, right? Explaining what I saw and did, VERY RESPECTFUL. He explained what he was going to do, did it, cleaned up after himself….once again unheard….RIGHT!….I will be calling them again real soon to do other work….
Burkhart Morrison
Jan 01, 2022
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Susan Cartwright
Nov 13, 2021
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This is the 4th time I've used RRM, both for both plumbing and heating. I wouldn't use anyone else. From scheduling the appointment to performing the service, they are prompt and professional.. This time we had a new toilet installed.. Eric , who installed it was professional,, prompt, and helpful.. I was recycling the old toilet and in order to do so all hardware had to be removed. Eric took care of that and helped me load it in my car.
Thanks Eric and RRM.
Thanks Eric and RRM.
Lauren Layman
Sep 18, 2021
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Keith Aaron
Jul 18, 2021
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Rachel Kaulius
Jul 01, 2021
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I had such a GREAT experience with Red Rock Mechanical! I literally contacted 6 other mechanics to service our broken AC unit and while others responded with an automated message, a suggestion to just install one of their $4000 units before even diagnosing our problem first, or not responding at all, a REAL HUMAN BEING from Red Rock contacted me within hours of my inquiry and advised they could have a tech to my house within the next 3 days.
Tim was on time, efficient, and thorough. I've never had a technician give me so much information and was so appreciative that he took the time to ensure
Tim was on time, efficient, and thorough. I've never had a technician give me so much information and was so appreciative that he took the time to ensure
Gabriel Covert
Feb 02, 2021
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Positive: Responsiveness
Had an issue with heat and hot water late at night. Called the on call service, and a technician called me back in under a minute. Tim helped me figure out the problem pretty quickly and I was able to get the heat and hot water back quickly. I am extremely grateful for his help.
Had an issue with heat and hot water late at night. Called the on call service, and a technician called me back in under a minute. Tim helped me figure out the problem pretty quickly and I was able to get the heat and hot water back quickly. I am extremely grateful for his help.
Todd Olson
Dec 28, 2020
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I called Red Rock out to troubleshoot a noisy Mitsubishi mini split installed by another company. It wouldn’t duplicate the issue when the tech was out but I had video of it from before and he asked me to text it to him. He said he’d review it with his team in the next morning’s standup. He figured the issue was probably the housing and said most likely he’d have a new one ordered under warranty. Never heard back and got an invoice 2 weeks later with a note to call the manufacturer (which he knew I’d already done). $120 charge for 50 minute service call. I wasn’t told when I set up
Brian Hanbridge
Jan 16, 2020
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I purchased our Rinnai heater through Red Rock Mechanical 8 years ago. No repairs have been needed, but Red Rock performs maintenance every time I request it. Red Rock staff are efficient and offer quality service in a timely manner. Mixing in their friendly & informative support leads to these positive consumer experiences.
Brian & Julie Hanbridge
So. Burlington
Brian & Julie Hanbridge
So. Burlington
Nina Beaudoin
Sep 02, 2019
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Robin Coletta
Mar 15, 2019
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Tried this company after they were referred from homeowners association fb page. Experience was less than I hoped. I got a 2 yr tag that’s supposed to mean something and customer service called me back within the next day. The bill was a shocker, the price I pay for not having developed a relationship with a HVAC co
Phil Bechard
Mar 06, 2018
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Lance Freeman
Mar 12, 2017
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Mike Bechard
Dec 02, 2015
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Jenny Denison Coates
Feb 14, 2015
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