Arbutus Tree Service

Critical: Professionalism, Quality, Value
Quoted to remove wisteria growing wild in cedar tree... quit after completing only 10% of job quoted on but asked/demanded for full payment as though they had done 100%...would not compromise to reflect only did 10%
Service: Tree trimming and pruning

We have worked with Arbutus Tree Service for three different types of services. They are really straight forward and easy to deal with. They are super efficient and reasonably priced. I also appreciate that they are experts in their field. It is refreshing to work with a company that pride in their services and in their customer service.

Positive: Professionalism, Responsiveness
We have used Arbutus before and will again. They did a great job of lifting the canopy of a big maple by our house. They cleaned up beautifully and the guys were super courteous and pleasant.
Services: Cabling and bracing, Tree trimming and pruning

After a consultation, we booked an appointment to have our large tree trimmed to allow more light onto our deck. Our appointment was for noon so we rushed around in the morning to have all our errands finished well before then. Imagine our surprise when we returned home to find a voice mail saying that they decided not to comeL they had gone home early since they wanted to get a head start on the long weekend! I guess they enjoyed their weekend more than we did.
I would have cancelled altogether but didn't want the hassle of finding another company. We have no misgivings about the work they did

Excellent service! My ten tall pines are in great shape after the heavy pruning they needed. Thanks to Norm for a reasonable quote, sharing his knowledge and adding on work that my neighbors wanted. The aerial team, Dylan and Samuel, and Maxim and Cooper were so skilled that a neighbor pulled up a chair to watch from the road in front!

Arbutus Tree Service did an excellent job in removing two large Cypress trees on our property. They were timely, efficient, and the clean up was well done. And the other positive they are a local company which for me is an important choice. I would highly recommend Arbutus Tree Service for reliable and knowledgeable service.
Beverley Watt

I received excellent service from Arbutus Tree Service from the initial contact, review of my circumstances and estimated cost to carry out the project.
The project was competed within the time frame , with innovation to adjust to on job circumstances and very efficiently.
I would highly recommend using the services of Arbutus Tree Service.
Howard Malchy

Arbutus are reliable and do an excellent job. They are pleasant, polite hard-working arborists who do the job you want and need done professionally and completely. If they start at 8am, they are done by noon. No supervision needed. They arrive, go over the work to be done with you and you are free to do as you please. They will ask you to look over the job done and amend anything missed. Highly recommended. Norm and his staff are the right men for the job! Thanks again, guys!

I do not recommend this company. I was told the work would take 2 hours. From the time their truck pulled up to the time their truck left was 40 minutes, maybe 45 minutes the most. When they left, the cleanup wasn’t completed and part of the tree wasn’t even pruned. This company does not care about their customers. The work they did for the big buck they charged you, it is not worth it.

Recently employed this company, last year for a tree removal and replacement, and this year for pruning plants, shrubs and trees in our condo complex. Norm did the quotes (no charge, of course) attending at the site both times. He was only a phone call away for further questions. Very knowledgeable and easy to deal with. The crew who did the pruning for us this spring did a very good job and were pleasant (even though they were working all day in the pouring rain) and thorough. They had me do a walk-about of the property with them at the end to make sure I was satisfied. I would not hesitate

Norm from Arbutus tree is very professional and always respond promptly. The team who worked on the backyard was very efficient and professional as well. They confirmed about everything thoroughly before starting any work. They were very polite and did not bother us for anything, cleaned up everything before they left. They also left us a pile of firewood cut to the size that we asked for free of charge. The invoice was sent a day after the service with the correct amount. We were very satisfied with the works done by Arbutus Tree.

Do NOT use this company. We had a terrible experience with these people and would advise anybody to not deal with this company. They quoted us to remove a vine from a cedar tree. When they finally showed up they quit after a couple of hours saying they weren't going to finish the job because it was too hot, completing only 10% of what was quoted and refused to adjust invoice to reflect only 10% of job done. They billed us the full amount of quote as if they had fully completed the job. When I refused to pay their outrageous bill unless they made an adjustment to reflect the amount actually

Requested a consult. Very inadequate. He did not even walk within 10 feet of the tree and charged for a consult. The invoice was barely understandable with the spelling mistakes.
Went to another arborist who provided the necessary service.