A gas insert is a safe, efficient and easy way to update your fireplace, saving you time and money. From designer showpieces to simple inserts and freestanding stoves, our products operate without the need for fans and use clean-burning natural gas. Eliminate the smoke, messy ashes and cold draft of a traditional fireplace with a sleek Valor gas insert.
From traditional to modern designs, providing the most important Valor ingredient-efficient, radiant warmth. From our firebox to our flames, we continuously refine our designs and master our engineering to create the most efficient and enjoyable fire on the market.
From traditional to modern designs, providing the most important Valor ingredient-efficient, radiant warmth. From our firebox to our flames, we continuously refine our designs and master our engineering to create the most efficient and enjoyable fire on the market.
Services
Miles Industries Ltd was founded in North Vancouver, British Columbia, Canada in 1977 by Garry and Barbara Miles. An opportunity arose to sell woodstoves by a company Garry and his father Edgar previously represented in the 1960s. Garry and Barbara enlisted their oldest son Martin and Garry's sister Marilyn to get the project rolling.
Valor Fireplaces offers industry leading reliability, innovation and support across North America. At Valor we only design, engineer and manufacture high-quality gas fireplaces. Our materials are rigorously tested and our fireplaces are engineered for flexibility of installation and servicing. Your customers will appreciate the peace of mind that comes along with over 100 years of experience in the home comfort industry.
Offering a suite of high performance zero-clearance gas fireplaces that can be installed just about anywhere. Are you building a new home or renovating your current space? Our zero-clearance gas fireplaces offer a number of sophisticated designs to customize your fireplace to your home's look and feel.
Browse our fireplaces below, or use our simple selection tool to find the perfect fit for your home. Valor gas fireplaces are designed to be installed in new construction projects or when renovating your home. A diverse collection of adaptive fireplace fronts ing both traditional and contemporary styles.
Structured as a large format fireplace, the H6 is inspired by features that are proven in the field. Although large in presence, the firebox design features tapered sides and a shallow depth for smooth installation in a variety of applications. An impressive secondary heat exchanger circulates warm air naturally through convection.
Reviews (9)
Dan Depencier
Jan 28, 2022
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The purchase of one of their fireplaces took five months to ship after paying for the product. The company still hasn't shipped the clean install kit almost six months after the order date. The company that the fireplace was ordered through states that they cannot obtain details from Valor about anything that gets ordered from them.
Patrick Pinter
Dec 24, 2021
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Jean Lehr
May 01, 2021
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We purchased a Valor fireplace in July 2017 from RE MacDonald. We had an issue with the remote, took all the components to RE MacDonald, they were checked out and they detetmined we had faulty batteries, even though they were new. We were told to purchase Duracell which we did. Remote still didn't work. So we made a service call, waited 30 days. The service person determined that the remote was faulty. The new remote works fine. The service call and parts was $283.50. I phoned Valor and chatted with Brian in tech support. The remote is only covered for two (2) years. So we were out of luck. Brian
Eduard Junussov
Jan 21, 2021
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I have had two of these fireplaces for 8 years and have found them to be very unreliable. I have probably spent half of their value in maintenance costs. Phoning support gets you nowhere - every time you need a tech to come out (min 200$) to see what the problem is, plus spend $$$ to replace whatever part broke this time. Very disappointing.
Paddy Travers
Jan 12, 2021
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AMAZING !!!! my 15 yr old gas fireplace was not working , there was a loose ignitor wire , and i was getting nervous. But ...... i spoke with Rob one of the technicians and he was able to guide me through it effortlessly . Rob is the man !!!!!! i wish it wasnt so difficult to get a hold of the secretary as i did have to call 14 times in a row . But it was totally worth it , the secretary was very polite and efficient at patching me through to Rob and of course Rob is an angel . 5 stars all day long !!!!!! you guys kept us cozy , sending all the love your way :)
Paddy Nelson BC
Paddy Nelson BC
Robert Schertzer
Sep 11, 2020
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Unfortunately I own a G3 that came with the house. The remote has to live on a chair 2 feet from the fireplace to not lose connection with the sensor. Several service calls replacing the noisy fan and attempts to adjust the sensor but still a failure. I would never recommend this. Two year lifespan and two more years of being a money pit. *UPDATE* 10 months later Dec 8, 2020. 4th breakdown, already sunk $1200 in repairs in last 2 years, now $1200 more needed to replace motor. So instead, replacing the Valor with a reliable brand. AVOID VALOR!!!!! Over priced and unreliable. Repair person said motor
Susan Teakles
Dec 18, 2019
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Purchased a Valor H6 fireplace 2 years ago for our retirement home. One dealer told us to stay away from Valor because they are known for terrible customer service. We didn't listen, we LOVE the fireplace, the selling feature for us was the fact that we don't need power to run it. We have a lot of power outages during the winter. The fireplace was sooting up and we called to have it checked. The burner was cracked, no problem, it was replaced. This spring we arranged for our annual cleaning in July. We mentioned that the finish on the trim was flaking off & we saw soot again. The service man brought
Tom Tuttle
Nov 22, 2018
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Spectacular contemporary fireplace (Linear L1 series) which has become the favorite feature of our condominium and is marveled by all. We have also experienced exceptional customer support from Valor, both over the phone and via their "chat" system. We have needed little customer support over the years, but when we have, they have been prompt, courteous, professional, friendly and very helpful. In a recent encounter, they went above and beyond expectations to rectify a minor issue we were having. I would not hesitate to purchase a valor fireplace again, nor to have it installed and serviced by
Brandon Weese
Sep 13, 2013
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