Established in 1999, our mission at Heritage Hearth Products Ltd is to provide you, our valued customer, with the highest quality hearth products from the most respected manufacturers. We focus, where possible, on Canadian brands as indicated by our Proudly Canadian icon. Get the perfect fireplaces in Halifax from us to ensure that your home is always warm and cozy.
Heritage Hearth Products Ltd is committed to exceeding your expectations starting with your in-store shopping experience and continuing straight through installation and after-purchase service. Our sales, installation, and service staffs are all W.E.T.T. certified and gas certified, each with over 20 years of experience.
This experience is backed up with constant manufacturer's training to keep ahead of the rapidly changing regulations and technology and always provide you with the best advice and service. Heritage Hearth Products Ltd offers you a wide range of heating products from trusted manufacturers. From electric to wood burning and gas, pick the one that suits your living space.
Heritage Hearth Products Ltd is committed to exceeding your expectations starting with your in-store shopping experience and continuing straight through installation and after-purchase service. Our sales, installation, and service staffs are all W.E.T.T. certified and gas certified, each with over 20 years of experience.
This experience is backed up with constant manufacturer's training to keep ahead of the rapidly changing regulations and technology and always provide you with the best advice and service. Heritage Hearth Products Ltd offers you a wide range of heating products from trusted manufacturers. From electric to wood burning and gas, pick the one that suits your living space.
Services
At Heritage Hearth Products Ltd, each propane or natural gas stove, fireplace, or insert offers state-of-the-art technology combined with unparalleled efficiency. We offer many styles to suit your decor and heating needs. Heritage Hearth Products Ltd in Halifax concentrates on providing gas stoves that work in power outages to give you that added security for your heating needs.
No more breathing in of fumes or lugging in wood for your fireplaces. An electric fireplace is the ideal choice if you don't want to deal with the hassle of maintaining a traditional wood burning fireplace. While being energy efficient, these fireplaces are easy to install and don't require you to remodel your home.
Contemporary living rooms are all about open spaces and natural light. The minimalistic designs and neutral tones create a clean, sophisticated look. Create the perfect ambience with our selection of modern fireplaces in Halifax. From wood burning to gas fireplaces and stoves, Heritage Hearth Products Ltd offers you products from renowned manufacturers like Valor, Regency(R), Astria, and more.
In recent years, outdoor fireplaces in Halifax have become popular as part of an outdoor room design which incorporates the fireplace, barbecue area, and patio furniture. Heritage Hearth Products Ltd offers a selection of outdoor fireplaces in wood burning, gas, and electric models. Gaze at the beautiful, bright stars with your family while our outdoor fireplaces keep you warm.
Reviews (10)
Kait Dutcher
Jul 11, 2021
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Al Carrol came to visit (twice); all kinds of promises about how he could help me out with a wood stove debacle... And never, literally ever, called me back. It's been at least 6 months since he was last here, not for lack of trying to reach him. Including having my husband call as "a new client", and once he *gently* reminded him of the project... GHOSTED.
Couldn't get anyone to return my call - not anyone from sales, management, admin, no one. Absolute garbage service.
Couldn't get anyone to return my call - not anyone from sales, management, admin, no one. Absolute garbage service.
Piranha Day
Jun 03, 2021
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Shane Mcleod
Jan 18, 2021
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I had the team at heritage move an existing propane insert from my basement to a location on my main floor. The quote was cheaper than the other quotes I received. When the guys showed up at my house they were professional / polite / made sure their work area was protected and was very careful not to scratch my flooring and protect the surroundings. they cleaned up any mess that was made. When the job was done I was very pleased and the final price was less than $100 from the original quote. I would use Heritage Hearth again and highly recommend.
Trevor Lucas
Jan 14, 2021
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I received exceptional customer service today while dealing with Gary, he took substantial time to educate me on my existing stove. It was evident Gary was passionate about not only the products he sells but the industry in general. I highly recommend this business if your looking for an honest, locally owned company, where you won’t feel pressured to make a purchase.
Ralph House
Jan 05, 2021
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No after sale service... Great place if all you want to do is buy something. But keep your fingers crossed you don't need service afterward, if you do you will be contacting someone else. Called 2 weeks ago to get a service call scheduled and still waiting for them to schedule one.. Called again and had to leave message and still waiting to see if they will actually call me back. Should have taken the hint earlier in the year when i had trouble getting replacement fire logs
Rsj
Jun 11, 2020
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Never even went to the showroom,
Due to the COVID situation, so with a few emails back
And forth and a few phone conversations with Roy Farrow, I went with his advice on a Regency insert.
The installers turned up, and by midday I had a wonderful game changing
Beautiful fire, so pleased with the whole process and the end result.
Thanks Roy
Due to the COVID situation, so with a few emails back
And forth and a few phone conversations with Roy Farrow, I went with his advice on a Regency insert.
The installers turned up, and by midday I had a wonderful game changing
Beautiful fire, so pleased with the whole process and the end result.
Thanks Roy
Margaret Weston
Jul 05, 2019
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This store is the most frustrating business to deal with. Once you have bought the product it is nearly impossible to get good quality service for parts needed. My own experience has really tested my patience in getting someone to call me back after leaving several messages and then actually driving to the store to find out why and if the part I ordered was even ordered and it wasn’t but assured it would be and in the following week, so far nothing and no phone call to advise on the status. When I got to the store there was paperwork everywhere and having to give all the information again certainly
ViorelA Vasile
Jul 07, 2017
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Friendly, knowledgeable staff helped us to find a stove that suited our household needs. A neighbour of ours recommended this store after he had a stove installed in his place with happy results (over seven years now). We have had it for two years, and it is the best investment that we have put in our house. Installation was quick and efficient, installed by a couple guys who worked more than ten years with this company. Surprisingly they also had nice things to say about their boss.
I am surprised to see the bad reviews, which convinced me to write my own review. We all know that it is much less
I am surprised to see the bad reviews, which convinced me to write my own review. We all know that it is much less
Eric McIntyre
Feb 03, 2017
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Heritage Hearth has the worst customer service I have ever experienced. Unless you spend 1000's when you go in the store nobody even looks at you. I am waiting for replacement gaskets now for three weeks. I was encouraged by Gary to buy a generic brand instead of the one made for my stove. Messy job but installed and it does not work. Now waiting on actual part. Several calls, no response. I am frustrated as they are the only vendor of the model stove I have as it was in the house when I bought it otherwise I would not step foot in the store. I will look online and buy in the US and pay duty rather
Jarratt C.
Nov 27, 2016
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Sales and initial install was good, should be when spending 5k +. After service has been awful. Needed a small adjustment after install to prevent the door from swinging open, calls and emails were not answered and voicemails where not replied to. Took a few months to have someone come out for a 5 minute adjustment. Now the insert has developed a crack in the firebox, have spoken to Gary and another salesperson and sent photos of the damage, no appointment for inspection has been made or any follow-up call done, this has been over a month now.
