We make backyard memories. The staff at Ponds for People LeisureScapes have over 20 years experience in pool building; our installer has 20 years worth of satisfied happy clients that are eager to show off their pools. We are a family business and believe that good business means building quality relationships.
Ponds for People LeisureScapes carries pool and spa chemicals, parts and equipment (Filters, pumps, vacuums and more) and offers free water testing and diagnosis. Anything that we don't have in stock, we can usually get for you in just a few days.
Ponds for People LeisureScapes carries pool and spa chemicals, parts and equipment (Filters, pumps, vacuums and more) and offers free water testing and diagnosis. Anything that we don't have in stock, we can usually get for you in just a few days.
Services
Ponds for People Pools & Spas is a family run business which has been in operation since 1990. Our core values lie in top-quality products and customer service. Our team of professionals are always available to help with your swimming pool and spa needs and inquiries. Our retail store in Waterloo is fully equipped to meet your every need.
Hello and welcome to our new online Pool design system. This online tool allows you to build your own pool and then obtain a quote if you would like one. Throughout this process we will find out as much as we can about your specific dream pool as well as show you the many different options you have when designing the perfect pool for you!
Above-ground pools provide a better barrier to entry for small children than in-ground pools, are easier to remove if only wanting a temporary pool for a few years and are the most cost effective way to have a pool in your backyard. We carry the best quality above ground pools that will provide years of enjoyment for your family.
We carry a wide range of industry leading Hot Tubs & Spas. Use our comparison tool to view side by side specifications and features of our Hot Tubs models. There is so much to love about owning a spa. Just pull back the hot tub cover and your spa is ready to go. Invite friends over to soak in your spa on a snowy evening, experience healing relief from warm-water jets or see romantic possibilities in the sparkling light of a waterfall.
What if you could access your hot tub with the simple turn of a key without ever again having to struggle with opening a cover or removing snow, ice or other debris? With Covana, you can equip your spa with one of the highest insulation covers on the market and then transform it into one of the most easily accessible.
Reviews (12)
K. T.
Aug 02, 2021
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I really want to give 1 star.
The service is really bad. They refused to full refund on the vacuum cleaner, only give back 50%. For the cleaner can't clean the whole pool, always missing lots of spots. They are so rude, bad service.
Won't go there any more.
Recommend the pioneer pool store at 74 Victoria Street in Kitchener, a much more professional store.
The service is really bad. They refused to full refund on the vacuum cleaner, only give back 50%. For the cleaner can't clean the whole pool, always missing lots of spots. They are so rude, bad service.
Won't go there any more.
Recommend the pioneer pool store at 74 Victoria Street in Kitchener, a much more professional store.
Rebecca Forler
Jun 01, 2021
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Very disappointed. I don't get responses and I have unfinished work that has been waiting for attention. Many problems with stonework and concrete and its only my 2nd pool season. The mess that was left is unacceptable but the owner has never came to even look at it. Coping had to be replaced after one season and they did it in late fall 2020. The worker was very unhappy about having to do the job and intentionally made a huge mess. There is concrete stuck to the bottom of the pool. Mortar all over the liner under the coping that won't be able to be removed without causing damage. The caulking
Valerie Lowry
May 11, 2021
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Communication is not high on their priority list. Had service come to help with clearing up pool and no follow up or phone call to advise the next steps. Like other clients have stated, when you leave voice mail, no return phone call. I stand corrected, they called me back instantly when I said I wanted to pay a bill.
S. R.
Apr 25, 2021
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Silvia Baumeister
Sep 23, 2020
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After ownership change – Ponds for People is the most terrible store to deal with.
The Facts are:
1. The first winter cover we ordered had a 10 year warranty and only lasted for 2 years – cost to us back than $900.00+ – we urged Angie McColl to take the blanket and send it back to the manufacturer as it is under warranty - result – No reaction at all , nor did we receive our money back.
2. Then Angie McColl ordered another Winter Cover without having measured the pool – and it was an incorrect size.
3. Then we took the first Winter cover with our neighbor out of our garage and measured
The Facts are:
1. The first winter cover we ordered had a 10 year warranty and only lasted for 2 years – cost to us back than $900.00+ – we urged Angie McColl to take the blanket and send it back to the manufacturer as it is under warranty - result – No reaction at all , nor did we receive our money back.
2. Then Angie McColl ordered another Winter Cover without having measured the pool – and it was an incorrect size.
3. Then we took the first Winter cover with our neighbor out of our garage and measured
Jenn Phillips
Oct 10, 2019
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We did not have a positive experience with Pond For People Pools. During my initial visit to the store I spoke to an employee about a variety of things- pool fencing, pool alarm, maintenance etc. The employee took all of my information and said she would do some research and get back to me...there was no follow-up. I tried to call the store on multiple occasions but never got past voice mail.
We then had our pool opened by the company- there were a few issues with the pump and heater. It took multiple days on 2 occasions to find out if they had the required part (which they didn't). After 3 weeks
We then had our pool opened by the company- there were a few issues with the pump and heater. It took multiple days on 2 occasions to find out if they had the required part (which they didn't). After 3 weeks
Sionainn O'Connor
Sep 18, 2019
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By far the best pool shop we've dealt with!
Ryan Adams has been so patient and helpful in teaching us how to properly take care of the pool, Hannah took the time to email me a list of instructions as to how to open the pool, and Angie has been so courteous as to scheduling with me around my hectic scheduling needs.
Highly recommend this company! Thank you guys so much for taking such good care of us.
Ryan Adams has been so patient and helpful in teaching us how to properly take care of the pool, Hannah took the time to email me a list of instructions as to how to open the pool, and Angie has been so courteous as to scheduling with me around my hectic scheduling needs.
Highly recommend this company! Thank you guys so much for taking such good care of us.
Ramy Nassar
Sep 08, 2019
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Richard Sheppard
Aug 09, 2019
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Travis Windling
Jun 22, 2019
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Abismal service. We had a pump that failed after multiple service calls. Eventually we agreed to replace it and they installed a pump that had been sitting for 6 years since it was manufactured according to the serial number. Their techs are summer specialists with very little experience and don’t troubleshoot at all, instead they just tighten… connections until they crack. If they’re missing a piece they just make something up that doesn’t last more than a few weeks. We were 2 months without our pool and with the retired pump that they neglected to tell us about or provide
Steve Webb
Nov 04, 2018
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Jessica Bauman
Oct 14, 2018
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Called a week ago to book an appointment to have my hot tub looked at, was told by the lady on the phone she would call me the next morning to confirm a day and time. Three days later still no call so I called again.
Lady found the notes about my hot tub repair and again advised me she would call the next morning with an appointment time. Again no call back and we are in the second week and my water temperature is slowly dropping. I guess they are so busy they don’t have time for my tub. I’ll be taking my business elsewhere
Lady found the notes about my hot tub repair and again advised me she would call the next morning with an appointment time. Again no call back and we are in the second week and my water temperature is slowly dropping. I guess they are so busy they don’t have time for my tub. I’ll be taking my business elsewhere
